Signs.com Reviews

Ordered a sign. Sign arrives but the logo is backwards. I wrote the company to get an explanation and replacement. Company hasn’t even responded, has not replaced the sign and the sign is not useable. Horrible experience! The image wasn’t reversed on the proof so it doesn’t make sense.

Signs.com sent me boat decals rather than boat lettering and were unwilling to make it right. After an hour conversation, where I showed them that when you upload an image the website would switch from boat lettering to boat decal without an alert, I received a call back from a manager telling me that they would credit my account 30%. 7 days later, nothing is in my account and I am receiving no email responses

Signs.com sent me boat decals rather than boat lettering and were unwilling to make it right. After an hour conversation, where I showed them that when you upload an image the website would switch from boat lettering to boat decal without an alert, I received a call back from a manager telling me that they would credit my account 30%. 7 days later, nothing is in my account and I am receiving no email responses. I was not happy with a 30% credit to my account but felt I had no additional recourse. The worst part for them is that I have spent thousands of dollars with signs.com and rather than have a happy customer and a loss on a 200 dollar job they have lost a customer that will make sure people think twice before using them.

Although I like the product, I do not like dealing with customer service. I placed an order in March 2023 and received a discount code, which there was no place to plug in on the order. I sent them an email asking how to plug it in, but never received an answer so I placed the order. I just needed to do another order (just 1 month later) and I spent over an hour on the phone with them trying to get them to take the discount code, but they say it has expired so they will not honor it. The job they do is nice, but don't expect them to stand by their word to give any discounts that you are promised. Next time I will take my business elsewhere.

TERRIBLE, don’t work with them! I had such a simple design for banners! I even sent her an example of my idea! Player photo, team logo and name/position. I had to phone the business several times to get a reply from a designer (red flag, I should have left). Graphic designer, Samantha Vincent, took at least 5 days to reply, then strung me along for two more weeks, stating mine was priority. I told her I was in a time crunch and she claimed she was working on it. So I went to a local printer instead. After 5 weeks, still nothing from her! Then I received an email that she was on vacation. I wrote back to her and she never replied: Order 09401829. Their prices are probably low because they hire incompetent employees at low pay. You have been warned; don’t be tricked by their low prices. Next time, I’ll use the user-friendly Canva program and design it myself, then take to a printer. She caused a substantial amount of stress, the business should be sued.

Horrible customer service – will NEVER them again, someone made a typeo on the banner I don't believe I did, I requested a copy of the proof - They didn't have one and couldn't provide a proof to sign off - When I asked why they said I used their template so no proof required - BS

Rep would not re make sign, wanted me to ship it back and would give me a credit? Went and used halfpricebanners

Signs.com acknowledged that they made an error but refused take responsibility and issue a refund, offering only a $26 credit on a $130 order. It took five contact attempts - three messages that went unanswered and two chats that they did respond to - to get even that.

Two orders from signs.com. Order one was a boat decal in Navy Blue which turned out fine. Order two was boat lettering and a cutout of the decal using their designer, which went wrong.

Told the designer to use the file and color from the decal as a reference. They said no problem, go the job done, and delivered it. The delivered product was not the same color as the reference design (Navy Blue).

I shared my emails with the designer and pictures of the finished product. Signs.com said they offer decals in any color but lettering in only a smaller selection of colors and that my chosen color was not among them.

They didn’t bother to tell me this and just printed the job in a color they felt was closest (and it wasn’t close). I pointed out that they should have informed me that they couldn’t follow my directions and they said - yeah it would have been better if we talked with you before running the job so how about a $26 credit off your (unusable) $130 job? I said no thanks, how about I never buy from you again and leave an honest review.

Here’s that review. Decide if you want to work with a printing company that doesn’t stand behind their work.

Signs.com acknowledged that they made an error but refused take responsibility and issue a refund, offering only a $26 credit on a $130 order. It took five contact attempts - three messages that went unanswered and two chats that they did respond to - to get even that.

Two orders from signs.com. Order one was a boat decal in Navy Blue which turned out fine. Order two was boat lettering and a cutout of the decal using their designer, which went wrong.

Told the designer to use the file and color from the decal as a reference. They said no problem, go the job done, and delivered it. The delivered product was not the same color as the reference design (Navy Blue).

I shared my emails with the designer and pictures of the finished product. Signs.com said they offer decals in any color but lettering in only a smaller selection of colors and that my chosen color was not among them.

They didn't bother to tell me this and just printed the job in a color they felt was closest (and it wasn't close). I pointed out that they should have informed me that they couldn't follow my directions and they said - yeah it would have been better if we talked with you before running the job so how about a $26 credit off your (unusable) $130 job? I said no thanks, how about I never buy from you again and leave an honest review.

Here's that review. Decide if you want to work with a printing company that doesn't stand behind their work.

I created a birthday sign that I wanted put onto a poster board. It was created in Powerpoint and turned into a .jpg to upload for the setup. I was very worried what would happen to the pictures when blown up to poster size. But utilizing signs.com set up, I was able to see exactly what it would look like, and soooo happy with the result. It was hit of the birthday party, and looked beautiful. I have many needs for this type of service, and you can bet I will use them over and over. The turned around was fast and they shipped when they said they would. It arrived with one day to spare (another worry as I had a late start) - they are fantastic, and their work is a great quality.

Over the past couple weeks, I have been on the live chat with multiple different representatives.I submitted a design that got flagged for not meeting requirements and when I went back to my design, I found none of the issues that they raised. The lettering must be a minimum of 1/2" tall whereas mine are 3/4" tall. The line strokes must be a minimum of.0375" thick whereas mine are over twice as thick as their minimum requirement. When communicating this issue to a representative for over an hour, they abruptly closed the chat window without any kind of suggestion or resolution to the "issues" that they raised. The representatives' name was Ivan Khile and I am extremely disappointed with the customer service I received from him.

I have been using Signs.com since the day I opened up my business. They have made some great prints and other ones terrible. I had to throw away a couple of them; in specific an 80" x 16" Acrylic Sign, which they printed the colors of my logo (which was the only thing printed on the sign) incorrect. They later sent me one free of charge that was completely distorted and had to throw that one away as well. That was a cost of $192.65. Was one of my favorites, but now I will make sure to write this review everywhere. I had to also print the small logo for my door front 3 times for them to get it right, and I paid 2 out of those 3.

Stay away from this signes.com business. I have been buying there signs for a while and I had many templates. They updated the site so all templates are gone. They informed me to contact a design specialist if I need any help. When I email them they never reply.
Recently, ordered dark gray surface of the sign and they printed pure white. After online chatting and emailing images of the sign I received, they agreed that it was wrong color printed. I sent images of the sign that clearly showed the pure white color they printed was not what I ordered.
First they replied that due to printing the colors may be different from what was ordered. Finally they emailed this:
“Our color specialist has finished reviewing this and has confirmed this item was printed correctly per how it was ordered and this grey is identical to the file uploaded. This item does not qualify for a reprint and your claim has been closed.”

I ordered an initial acrylic sign and was provided high resolution files by our graphic designer. However one of the files didn't appear to be high resolution enough and unfortunately the online software that you use through this company to put in an order does not have any safeguards to catch this. In addition, they're printing team does not pay attention to the quality of their work and let pixelated items go out the door without checking with customers. $140 down the drain, and they take no responsibility. Was getting ready to do a bunch of other locations, but we'll leave negative reviews now and spend the money elsewhere. Terrible company, and terrible customer service.

Do not expect any type of real support or professionalism from their production side.

I ordered an initial acrylic sign and was provided high resolution files by our graphic designer. However one of the files didn't appear to be high resolution enough and unfortunately the online software that you use through this company to put in an order does not have any safeguards to catch this. In addition, they're printing team does not pay attention to the quality of their work and let pixelated items go out the door without checking with customers. $140 down the drain, and they take no responsibility. Was getting ready to do a bunch of other locations, but we'll leave negative reviews now and spend the money elsewhere. Terrible company, and terrible customer service.

Do not expect any type of real support or professionalism from their production side.

I really should have paid attention to the three stars. I'd still give 1 star for the impeccable customer service that I received from Shaun although his supervisor wouldn't give him the authority to make things right. Yes, I was offered a reprint of the banner and a $50 credit, but that doesn't fix the damage. Imagine being 17 years old, a senior literally playing the last game of your high school career, for some it is the last game of their lives. It is senior night, you are playing your rival school on your home field. It is half time and the breakaway banner that you've been pumped to run through is... wait, no banner. The wrong one was sent and there is no next year for you. Going into the 2nd half you were 14-7, the cheer team didn't make a banner because they thought one was purchased. The opposing team runs onto the field with their makeshift banner pumped and takes the game 14-21, but we don't have to imagine this, because this happened to us. The banner was late, but that is okay I paid extra for 2-day shipping to ensure I had it in time. The problem is I also Coach youth soccer and because the banner came late I didn't get a chance with Senior night happenings and coaching to look at it. I expected that it was right, and I suppose that was my fault. Here I open the banner the morning of the game and find a Purina dog food Pets and Vets banner. I offered to ship the banner I received if they would send me a label. My banner should have been printed and should still be able to be fulfilled. Of course, I have to refund my senior parents who will not be getting a chance to see this, also I now have to pay to discard this incorrect shipment and absolutely expected more than a $50 credit. The great thing is I have a lot of connections and unfortunately I and those connections will be taking our business somewhere else I absolutely suggest you do too. I really hope that Shaun finds himself a position in a company that cares about their business and what it means to the person ordering.